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Milwaukee County Transit System


Director of Human Resources


Milwaukee, WI




Plans, leads, develops and coordinates the policies, activities and staff of the Human Resource (HR) department, ensuring legal compliance and implementation of the organization’s mission and business strategy.

Essential Function:

  1. Collaborates with senior leadership to understand and implement the organization’s goals and strategy related to staffing, recruiting, retention, attendance, benefits plans, employee relations and professional development.
  2. Directs the administration of human resource programs including, but not limited to, compensation, benefits, pension, leave management, disciplinary matters, performance, talent management, productivity, recognition, wellness, training and development.
  3. Plans, leads, develops, coordinates, and implements policies, processes, training and initiatives to support the organization’s human resource compliance with Federal, State and local requirements as well as with Collective Bargaining Agreements.
  4. Strategizes, directs and oversees processes for sourcing applicants, creates recruitment plans, selects candidates, maintains employee files, and ensures audit compliance.
  5. Strategizes, directs and oversees the administration of self-funded health and dental plans, plus various other employee benefits for active employees and pensioners. Works with the insurance broker/actuary to monitor and refine plan designs and incorporate best practices.
  6. Serves as a trustee on the Transit Employees’ Pension Plan board and the Transit Employees’ 457 plan board.
  7. Partners and coordinates with Labor Relations on matters of discipline, investigations and administration of related rules.
  8. Identifies supervisory training needs; directs the development and presentation of training programs to company leaders.
  9. Creates and manages budget for the Human Resources Department.
  10. Maintains knowledge of trends, best practices, regulatory changes and new technologies in human resources, talent management, pension and benefits, and employment law; applies this knowledge to communicate changes in policy, practice and resources to upper management.
  11. Performs other duties as required



  1. Bachelor's Degree in Human Resources or related field required.
  2. Nine (9) years of combined experience in managing full-service human resources department and/or administering HR policies and programs.
  3. Three (3) years supervisory experience required. Professional certification in human resources preferred.
  4. Experience with Ceridian Dayforce or other HR system enterprise software
Knowledge, Skills and Abilities:
  1. Knowledge of human resources administration trends and best practices, including benefits administration, recruiting, leave management, labor relations, compensation, classification, and employee development.
  2. Knowledge of basic employment law on matters such as harassment, FMLA, ADA, workers compensation and leave of absence.
  3. Knowledge of best practices in developing, updating, and improving employee orientation and onboarding processes.
  4. Knowledge of methods used to perform employee engagement surveys, exit interviews and ‘stay’ interviews.
  5. Knowledge of benefits offered at large governmental and quasi-governmental employers such as, short and long-term disability Insurance, defined benefit pension plans, deferred compensation plans, tuition reimbursement, and employee wellness plans.
  6. Ability to manage conflict and balance competing interests from multiple stakeholders.
  7. Ability to develop and execute company strategies to attain outcomes for set goals.
  8. Ability to manage others and delegate effectively.
  9. Ability to develop and maintain effective and appropriate working relationships.
  10. Ability to communicate effectively, both verbally and in writing.
  11. Ability to work independently.
  12. Skilled in computer operations and spreadsheet, word processing, and presentation software.

Physical Requirements and Environmental Factors:

  1. Work is frequently conducted in an office or similar indoor environment relatively free from unpleasant environmental conditions or hazards. Incumbent may be exposed to hostile or irate individuals or those who have violent backgrounds.
  2. Physical requirements are those described as sedentary work, which includes exerting ten (10) pounds of force occasionally, a negligible amount of force frequently and/or constantly having to lift, push, pull or otherwise move objects, including the human body.

Disclaimer Statement:

The above are general requirements that must be met for consideration. They are not intended to be an exhaustive list of job qualifications or job duties.

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.


At MCTS, we never lose sight of the important role we play in the community we serve. From getting people to work and school to doctor’s appointments and shopping trips, MCTS provides 150,000 rides every day across Milwaukee, Ozaukee, Washington and Waukesha Counties. No matter where you are going or what you are doing, MCTS Takes You There.

We would love your help in continuing to make MCTS truly special. If you are a team-player, committed to providing excellent customer service and dedicated to helping others, then we would love to have you as a part of our company.

MCTS offers a competitive salary, a top tier health care plan and an excellent benefits package, including a pension. 

Milwaukee Area Compensation Association (MACA) is a professional organization of compensation and human resources specialists from the greater Milwaukee area. MACA provides members the opportunity to obtain and exchange information on plan design and industry trends on topics such as base pay, variable compensation, employee benefits and policy deployment.

MACA Headquarters | PO Box 833 | Germantown, WI 53022

Phone: 888-782-6815  |  Fax: 888-287-4116

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